Sky Talk Not Working

[Kiba01]

We switched to Sky Fibre a couple of weeks ago. We were told Talk would be acticated within 24 hours. We have been resetting the hub everyday but the voice light on the hub is still amber. We have tried all online guidelines. 

[Mark39]

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@Kiba01 wrote:

We have tried all online guidelines. 

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To confirm, have you worked through this help guide?

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-voice-...

[Kiba01]

Yes we have worked through that help guide

[Mark39]

OK, and (sorry I should have checked this with you as well) if your Hub has a Voice light which is lit, is your phone plugged into the Hub? It won't work in the usual wall socket.

[Kiba01]

Phone is pligged into hub, not wall socket. Voice light is amber.

[Mark39]

OK, best to report it to Sky, then. Either give them a call, if you have the means, or we can ask the Community messaging team, if they can help via the forum here, if you wish.

[Annef51]

Hi, got sky broadband and talk installed today. Phone isn't working, faint green light under voice. All is connected as it should be. Any advice? 

[Highlinder]

@Annef51  Have you tried restarting the router to see if the voice light will turn the same green as the others?