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Discussion topic: Scam outbound calls

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This message was authored by: pgp1972

Scam outbound calls

I received over 150 calls from people saying that I had called them when I had no idea who these people were Sky acknowledged that I had been victim of some technical scam.unyet I have been charged for the calls that I had not made and basically told I was a liar by one of the customer services team and he said I must have made the calls . My Google maps show I wasn't at home when the calls were made. But they ignored this . What can I do
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This message was authored by: Mark39

Re: Scam outbound calls

Posted by a Superuser, not a Sky employee. Find out more

@pgp1972 wrote:
I received over 150 calls from people saying that I had called them when I had no idea who these people were 

That can happen when a scammer fabricates the number they're calling from and the number happens to coincide with yours. It doesn't mean the calls are made on your line.

 

In the absence of a fault, the only way I know of where you're charged for a,call is if the call dialled from your line.

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