Poor customer service

[jackierock]

My phone line is not working, the message on my house phone says "Check Phone Line". I am a carer for my mum. The customer service id rubbish. 

Moderator  notes: Removed inappropriate title. 

[Daniel0210]

@jackierock 

I've moved your post from the Sky Q board.

Any recent changes to your Broadband/Talk package? 

Is your broadband working okay?

Has the landline worked okay until now?

If you're calling Customer Services by a mobile in what way is it rubbish? 

[Mark39]

@jackierock what have Sky said about it?

[jackierock]

I have no idea as I cannot speak to a human. This has got to be one of the best scams on the planet. Pay over £70 per month for not watching and now not even having a phone line. 

[Daniel0210]

@jackierock 
For fear of receiving more bleeps that the forum filters are picking up this might be a good time to tell you this is predominantly a customer led discussion forum where Sky customers are available to help other customers. You aren’t contacting Sky Customer Services by posting here.

You haven't answered any of the questions asked in my first reply. 

[Mark39]

@jackierock you could try Sky's help here: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Or we'll be happy to try to offer some help if you can answer the questions @Daniel0210 raised, as they'll help us with where to start.