Phone not working

[Jag6]

Hi since i;ve had the new white router, my phone number constantly says its temp unavailable 

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Also since having the new router, my wifi coverage is really poor upstars in my house. 

[Mark39]

How long since the Sky Max Hub was installed?

[Jag6]

about 3/4 months ago, to be honest, never really notice, until recently

[Mark39]

@Jag6 ok, I'd suggest turning off the Hub at the plug for an hour, when it's convenient. If that doesn't coax it into a full service, it would be best to report it to Sky.