Phone line

[Trudie63]

My elderly parents phone line is not working. Phone rings but cannot hear anything when answered. No dial tone. Broadband working. How do I get urgent help , they are vulnerable.

[GD1]

@Trudie63  Unless you are named on the account they would need to contact Sky.

[Daniel0210]

@Trudie63 

It may be worth registering them with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/ 

Otherwise if you know their telephone password you may be able to report it to Sky on their behalf. 

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂