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Discussion topic: Phone line not working

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Avatar for Ann1812
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This message was authored by: Ann1812

Message posted on ‎07 Sep 2025 10:32 AM

Phone line not working

Just changed to sky and now the landline isn't working 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎07 Sep 2025 10:37 AM

Re: Phone line not working

Posted by a Superuser, not a Sky employee. Find out more

@Ann1812 

After a FTTP activation it usually takes an additional 24 hours or so for the phone line to be fully operational. If it's been longer than that and providing your handset is plugged into the hub, and not a wall socket, look at the troubleshooting on this link

https://www.sky.com/help/articles/fix-phone-problems-start 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎07 Sep 2025 10:48 AM

Re: Phone line not working

Posted by a Superuser, not a Sky employee. Find out more

@Ann1812 is your phone plugged into your broadband Hub (as @Daniel0210 mentioned)? Do you have a black Hub or a white one?

If you have a black Hub, is the 'Voice' light on the front panel illuminated?

Green or amber?

 

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