Phone line not working

[1wrighty]

My home phone isn't working, broadband is fine. My phones all display a message "check phone line".. I've unplug£d, checked all cables but still nothing.. just a dead phone line.. any suggestions welcome. TIA

[Mark39]

Welcome to this customer Community 🙂

Are you new to Sky Talk/Broadband, or recently upgraded your broadband  technology? Or has your landline with Sky been working OK up to now?

[1wrighty]

10 years plus sky customer... issue appeared yesterday

[Broons]

Same here, just upgraded, all working apart from landlines? Any help appreciated 

[Mark39 · Accepted solution]

@1wrighty try the Service Status checker for any major, known issues in your area. If that shows nothing, try tehmsimple connection test, even if your broadband is working normally - if it detects a fault you'll be able to book an engineer there and then. Let us know how you get on.

https://www.sky.com/help/articles/broadband-diagnostic-start

If the above doesn't detect an issue, it's best to report it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish