Discussion topic: Phone line not working
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Message posted on 24 Mar 2025 10:42 AM
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Phone line not working
Hi, i have recently set up sky boradband talk and stream. Everything is working apart from the phone line. No light is on the box for voice. Cant seem to talk to anyone to get this fixed. Any ideas welcome please?
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Message posted on 24 Mar 2025 10:57 AM
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Re: Phone line not working
When was your broadband service activated? Is your phone plugged into your broadband Hub? White Hub, or black?
Message posted on 24 Mar 2025 11:06 AM
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Re: Phone line not working
It was activated on the 14th. I have a black hub and phone line is connected into the back as its internet calls. It was all set up for me moving in today. But I have found i have no phone line
Message posted on 24 Mar 2025 03:13 PM
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Re: Phone line not working
First try restarting your Hub by switching off at the plug for 30 seconds. If the Voice light remains unlit, it's best reported to Sky. You could call, or we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you prefer.
Message posted on 24 Mar 2025 06:52 PM
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Re: Phone line not working
Thank you. I have reported it to Sky. Nothing seems to work.
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