Phone line not working

[Dannymitch21]

My phone is saying check phone line and we don't have a dial tone

[Mark39]

Are you new to Sky? Or recently upgraded your broadband package? Or is this 'out of the blue'?

[Dannymitch21]

We had the same problem 6 months ago an engineer had to look at the line.

[Mark39]

Try the connection test here, even if your broadband is working ok. If it detects a fault you'll be able to book an engineer online.

If not, it will need to be reported to Sky. If you wish, we can ask Sky's messaging team to contact you here so that you can do that?

https://www.sky.com/help/articles/broadband-diagnostic-start

[Dannymitch21]

Yes please can you ask them to contact me, thanks 

[caesarome]

@Dannymitch21 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Dannymitch21.

[Dannymitch21]

Good morning, I've just received a message saying the fault my my phone line in now been fixes and the phone isn't working at all now.