Phone line crackling

[yvomel55]

My phone line is terrible. Can't hear what anyane is saying and they can't hear me. Crackling and noise really loud. Tried the rigmarole of disconnecting and other handsets etc. but no joy at all. 

[caesarome]

You are going to need to find a way to report this to Sky so if you can make the call via your landline phone you can call Sky for free as the number is just 150.

[Mark39]

Try the connection test here, even if your broadband service is working normally. If it detects a fault, you'll be able to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start