Phone help

[Micrah]

I recently found out that I can no longer receive incoming calls on my landlines and when I try to make a call it directs me to talk talk to reactivate the number. I have read that calls are now made through the Internet so I plugged my phone in to my hub but then I got a message on my phone saying check phone line, all lights are on on my hub apart from the voice one. 

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks