Phone crackling

[Daniel0210]

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@NB29 wrote:

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@ucyosip wrote:

Our landline started crackling badly about 2 weeks ago. It is every outgoing number and every handset. We've tested the cables, connections etc

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@NB29 

Don't really understand your last post? Would you like your issue re-escalating to Sky?

[NB29]

Hi, I have already opted about my issue and received a chat link from sky to which I replied

 However now they have ended it because according to them I  did not reply with 48 hours. 

Sky customer services is appalling, you cannot get through to a human being and they cancel our message thread.

Can anyone help please?

[NB29]

Yes please.

My landline is not clear at all. I have changed the microfilter and used a corded phone to no avail.

[Daniel0210]

@NB29 

Starting a separate thread is just confusing matters. I've merged it into this one. I have re-escalated your issue to chat who may get in touch tomorrow. As previously advised if you don't reply within 48 hours any chat invite will automatically close. 

[NB29]

Thank you however please noe that I did indeed reply with 48 hours.

[Lisa-P1987]

Thank you for escalating this. We have sent NB29 an invite to chat 🙂

There was an initial response within 48 hours with the account number but you did not read or respond to our request for further verification. So we will nee to complete full identification from the start on this new chat 🙂  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[NB29]

Thank you I've managed to physically speak to someone to resolve this issue.

[street+wise]

My phone is crackling so badly that I can hardly hear the caller what can be done about this, I have given up trying to phone sky.

[caesarome]

@street+wise 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[street+wise]

Thanks for the info, tried the link and it appears my line is fine

[caesarome]

@street+wise 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[street+wise]

thanks I'll watch for it.

[Tom-W19]

Thanks for escalating. We've sent an invite to street+wise.

[talktopk]

Re: Phone crackling and getting intermittent one ring calls from no-one at all times of day and night, very disturbing