Phone Line Fault

[AndNik1974]

Cannot make or receive any phone calls.

Broadband is working fine, albeit at a slower speed.

Tried the details listed in the link below, in the hope that there might be a test line option, but none was found.

https://www.sky.com/help/articles/fix-phone-problems-start 

Can this please be escalated?

[caesarome]

@AndNik1974 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to AndNik1974.

[Addie15]

Update-We have booked an engineer for AndNik1974's issue to be fixed. Therefore, we consider this resolved on our end, and we are closing this session now. If there is anything else we can help with, please do not hesitate to reach out. Thanks.