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Discussion topic: Number not transferred over.

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This message was authored by: John0014

Number not transferred over.

So I've just transferred over my broadband today and it seems as though my telephone number hasn't transferred over and I have a completely different one. Is there a number I can call to get this sorted? 

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This message was authored by: Mark39

Re: Number not transferred over.

Posted by a Superuser, not a Sky employee. Find out more

Welcome to this customer Community 🙂

 

You can call Sky on 150 free via your landline, but I doubt they'll be able to retrieve your old number, I'm afraid.

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This message was authored by: John0014

Re: Number not transferred over.

That's really annoying, I probably wouldn't have joined if I knew this would happen. Thanks a lot anyways.

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This message was authored by: John0014

Re: Number not transferred over.

Update, just called them and there's nothing that can be done. I also rang up vodafone and they said a request was put it in but it seems like Sky simply forgot to port it over. I doubt anyone is going to read this before joining but I would reconsider joining if you want to keep your landline number.

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