Discussion topic: Number not transferred over.
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Message posted on 04 Nov 2024 04:32 PM
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Number not transferred over.
So I've just transferred over my broadband today and it seems as though my telephone number hasn't transferred over and I have a completely different one. Is there a number I can call to get this sorted?
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Message posted on 04 Nov 2024 04:41 PM
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Re: Number not transferred over.
Welcome to this customer Community 🙂
You can call Sky on 150 free via your landline, but I doubt they'll be able to retrieve your old number, I'm afraid.
Message posted on 04 Nov 2024 04:42 PM
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Re: Number not transferred over.
That's really annoying, I probably wouldn't have joined if I knew this would happen. Thanks a lot anyways.
Message posted on 04 Nov 2024 06:11 PM
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Re: Number not transferred over.
Update, just called them and there's nothing that can be done. I also rang up vodafone and they said a request was put it in but it seems like Sky simply forgot to port it over. I doubt anyone is going to read this before joining but I would reconsider joining if you want to keep your landline number.
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