No phone line

[valsa33]

I have wi-fi but no phone line. Sadly, Sky help keeps telling me to call them... clearly they irony inpaired! 

I've unplugged and plugged the cables and microfilter in and changed them yet still no phone line.

[caesarome]

have you made any changes to your broadband package recently ?

[valsa33]

I haven't made any changes to my package, hence why it's a little weird!

[caesarome]

@valsa33 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[valsa33]

Really apricate your support 🙂

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.