No phone line since sky took over

[Namelesss]

My phone line and broadband were supposed to go live on 14th December. Broadband is fine but I have had no phone since then. I was with BT voip but was supposed to change to Sky ordinary line as mobile signal is not good. I have no phone and no way to contact Sky. I should not have to resort to a public forum for this. The whole point of this was to avoid using a mobile. Could someone please tell me how I can get in touch with Sky to report the problem?

[Highlinder]

@Namelesss  Does your router from Sky have 4 lights on it and are they all green?

[Namelesss]

No, It has 3 green lights. But I wouldn't expect the phone light on the router to be green as the phone should not be connected to the router. I do not have voip with Sky.

[Namelesss]

I have followed all the steps in the help article. Can someone please escalate this to Sky?

I have a chronic illness and am not well enough to cope with stress like this.

[Highlinder]

@Namelesss  Was just making sure that was always a possibility. Could you please run the phoneline test.

https://www.sky.com/help/articles/fix-phone-problems-start 

[Namelesss]

I've already done that. I only have one phone so I can't try a different one. The phone I have worked perfectly until it was plugged into the socket. It was still working even after BT stopped their service. I suspect that the landline has not been connected.

[Highlinder]

@Namelesss I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Namelesss]

On Monday I posted on here about having no phone line since Sky took over the contract. I spoke to someone from Sky on chat and the matter was escalated to the network investigations team. I was told I would hear back from them within 72 hours. It is now longer than that and I have heard nothing. The situation is now critical due to family circumstances.

Could this please be escalated to Sky with immediate effect.

[Daniel0210]

@Namelesss 

Is the chat via this forum still open that you had with Sky? 

[Namelesss]

I don't think so. I don't think I can see an icon.

[Daniel0210]

@Namelesss 

Click on your avatar then click on the envelope. See if it lets you chase it up via that. As customers all we could do now is re-escalate to Sky again but the quickest way to get an update is probably by calling Sky on a mobile. Don't forget some of the departments are going to be shut after today until at least Tuesday. 

[Namelesss]

No, it won't let me reply that way. Please can you escalate this. 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Namelesss.

[Daniel0210]

@Namelesss 

To see if they can get an update for you (if there is one yet), I have re-escalated your issue to Sky. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly. I don't expect the chat team to be available over the holiday weekend. 

edit: edited as beaten to it by @Addie15 😀