No dial tone

[KK2T]

Hello,

I've no dial tone. I've got broadband and I've done all the checks advised by online help, checked connections etc. The voice light on the router is off.

Any ideas on how to report the fault please?

[caesarome]

@KK2T 

Has this fault just started and have you made any changes to your broadband package recently ?

[KK2T]

No change in package.

No dial tone for 24 hours.

[Mark39]

@KK2T I'm assuming the Voice light on your Hub has hitherto been green.

Try restarting your Hub (again) by switching it off for 30 seconds. If the Voice light remains off, it looks like there's a fault which will need to be reported to Sky.

If you wish, we can ask Sky's messaging team to contact you via the forum, to enable you to do that.

[KK2T]

Just tried unplugging hub for 30 secs and still no light on voice.

That would be lovely if you could ask someone from sky to contact me.

Thank you for your help.

[caesarome]

@KK2T 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to KK2T.

[KK2T]

Thanks everyone for your help.

Openreach on their way 🙄

[Addie15]

Update-We are closing this session now as this matter has been resolved, an engineer has been booked, with timescale advised. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.