No dial tone, service checker reports no problems

[Gemskialice]

I suddenly realised today that my phone wouldn't connect to wifi calling (EE) this prompted me to grab my home phone (Sky) to dial and test my mobile folowing various tricks/resets, to which I realised there was no dial tone at all.

The Wifi is working fine and my computer is running fine on Ethernet also. I am unable to call sky for support because I live in a rural area where I need the wifi in order to have a signal on my phone.

Going through online support offers me the option to either call or come here, and since I can't call... Here I am.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We booked an engineer for this issue to be fully resolved. If there is anything we can hep with, please do not hesitate to reach out. Thank you.