No dial tone and can't receive calls. Broadband working most of the time.

[LizzieP]

We realised today that calls are not getting through to our home phone. I have deactivated the talk shield. We also have no dial tone to dial out. I wondered if we should be on internet calls but our hub has no light for voice and no appropriate socket for the phone. Broadband seems to drop out for a few minutes at least once a day.

[Mark39]

GIven the unstable broadband issue, try the simple connection test here: https://www.sky.com/help/articles/broadband-diagnostic-start

[LizzieP]

Thank you. We've done that several times. When the WiFi drops out it shows an issue but then most of the time when it is working it shows no fault. The problem with our phones is continuous - not sure that the issues are linked.

[Mark39]

Sounds like a fault you'll need to report to Sky. If you wish we can ask Sky's messaging team to contact you here so that you can do that?

[LizzieP]

Thank you. It would be good to have some help with this.

[Daniel0210]

@LizzieP 

To see if they can help you reporting this I’ve escalated your post to Sky and the Messaging Team may get in touch with you later today. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.