No Landline its been down for over 7 hours

[paultank]

I have no landline and the internet BB has been in and out all day recived a text from sky to say there were issues and were fixing it but its been over 7 hours .

[Highlinder]

@paultank  You will just have to wait. It could be a wider issue and yourself. You can keep up to date with things by running the broadband test and checking  the service status.

First link is the broadband test, it will run through and let you know about the outage and any updates.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

Second link is to check the service status.

https://www.sky.com/help/servicestatus#/uk/issues 

[paultank]

Thanks but that is no help when you live in a mobile dead zone and your landline is not working , i work in IT and find it very hard to accept they cant provide updated info on any major or issue affecting customer araes , shocking 

[TimmyBGood]

@paultank 

As you work in IT then you'll appreciate that domestic broadband has no particular availability guarantee or service level agreement: those come with much more expensive business broadband services.

[Highlinder]

@paultank  If you are able to get to here, you should be able to get to both the broadband test and also the status website.

[Mark39]

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@paultank wrote:

Thanks but that is no help when you live in a mobile dead zone and your landline is not working , i work in IT and find it very hard to accept they cant provide updated info on any major or issue affecting customer araes , shocking 

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Sky are reliant on Openreach providing updates to them, that they can pass on to customers. These are generally scant, along the lines of first 'we know there's a fault and we're working on it' and then 'it's fixed'.