No Dial Tone

[ABL]

Hello,

I've got a Sky phone and broadband package.

The phone has no dial tone. Broadband is still working fine.

The router does not have a light lit for voice and has not in the past.

Tried another phone and that made no difference so I believe it is a fault on the line?

Thanks

Andrew

[caesarome]

@ABL 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

[shelton786]

Thanks for this your service.