0

Discussion topic: Newby

Reply
This message was authored by: Anonymous

Newby

As my title says I am a complete newby to Sky. or not really as I have not got |Sky, hence my question.

I am cancelling my TV licence at the same time as my phone will be going digital and all the other digital nonsence that is going on. I have been trying to get some information about what to expect from sky and how to get details on the landline that is supposedly vanishing. I am 76 so please reply in old English. 

I think I need just the basic package that will give me TV, maybe WiFi calling for my mobile (very Bad reception area) and will my landline go through the hub and keep my number. How do I pay for the Landline and will I be able to get a call package. I do not talk well on the phone and cannot find any email address that I could use to contact Sky.

Any help directing me to the information would be very gratefully appreciated.

Reply

All Replies

This message was authored by: Mark39

Re: Newby

Posted by a Superuser, not a Sky employee. Find out more

Welcome to the Community @Anonymous 🙂

 

Please see the answers below added in bold to your post.

 


@Anonymous wrote:

 

I think I need just the basic package that will give me TV, maybe WiFi calling for my mobile (very Bad reception area) and will my landline go through the hub and keep my number.

Wifi calling depends not only on you having (Sky) broadband, but also on whether it's available via your mobile provider.

Yes, your landline service will be via your broadband Hub.

You may be able to keep your number, but Sky won't guarantee it.

 

How do I pay for the Landline and will I be able to get a call package.

Your landline service is included with broadband. There's no additional charge, except for calls. Yes, there are several call packages availble, e.g. Evening and Weekends, and Anytime+ which provide inclusive calls for a monthly subscription. 

 

I've included a link to the Sky Talk (landline) Tariff Guide, which gives details of the call packages available.

https://www.sky.com/help/sky-talk/talk-policies-and-info/sky-talk-user-manuals/articles/download-sky-talk-user-guides


I hope this helps. If you have futher questions by all means post again.

This message was authored by: Daniel0210

Re: Newby

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:
I am cancelling my TV licence 

@Anonymous 

Do you really mean you're cancelling your TV Licence? You won't be able to watch any live TV etc if you do that. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Topic Author
This message was authored by: Anonymous

Re: Newby

Thanks for your answers and links. I will have a look at the packages.

Reply