New FTTP install but no incoming calls

[PaulMcC1966]

I had my install on Wednesday and everything is great except I am unable to receive incoming calls. The message the caller gets is "You've dialled an incorrect number please check the number and try again".

Outgoing calls are working fine just incoming is the problem. Tried calling 150 but it has directed me here ?

Done all the usual checking of connections and restarting ONT and Hub but nothing. Need a speedy resolution as it the only way my elderly parents can contact me.

Hope someone can help

Cheers

[Mark39]

Have you restarted your Sky Hub this morning? Try that first. If it makes no difference we can ask Sky's messaging team to contact you here so that you can report it, if you wish.

[PaulMcC1966]

Restarted everything but no joy. Spoke to someone at Sky who have escalated it to the network team, so here's hoping !

[mormegil]

Did you request to transfer your telephone number with your order

it is possible that the fttp service has been completed but there is a delay with the coop side for the telephone services

thsi leaves you with a partial service of working broadband but either no calls or outgoing only until the VoIP order is complete

if line activation completed on Wednesday it should already be getting looked at

[PaulMcC1966]

Hi All, 

It started working this afternoon so we're all good here. Time to set up the Mesh !