My phone line is not working

[ZoeMitchell]

Broadband is fine

cant receive incoming or make outgoing calls

phone says check line

everything is in order with wires etc

[caesarome]

Have you made any changes to your broadband package recently ?

[ZoeMitchell · Accepted solution]

No I havent

interestingly enough I've just had an email to say I can get out of my contract early because of issues with broadband. Broadband is working fine 

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[ZoeMitchell]

Thanka

ive tried all of this

it says there is something wrong with broadband but when I go through the fix it, it says there's nothing wrong

[caesarome]

@ZoeMitchell 
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[ZoeMitchell]

Thank you for your help

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to ZoeMitchell.

[TimmyBGood]

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@ZoeMitchell wrote:

I've just had an email to say I can get out of my contract early because of issues with broadband.

---

That suggests Sky know there are line problems which they are not confident that Openreach can resolve.

[Addie15]

Update-We are closing this now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.