My mothers phone does not work and she needs it as she’s elderly trued everything they said on the c

[Mc25]

Since my mother got fibre broadband in her phone dies not work have tried everything and she needs it cause she is elderly 

[Mark39]

Has you mother spoken to Sky about it already? What did they say?

[mormegil]

What type of fibre did she get? If the voice service was switched to a VoIP based service has she unplugged the handset from the old by socket and connected it into the back of the hub?

[Mc25]

It is plugged into the back of the broadband 

[caesarome]

If it is plugged into the back of the broadband hub is the voice light n the front of it lit up ?

[Mark39]

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@Mark39 wrote:

Has you mother spoken to Sky about it already? What did they say?

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In your thread title you posted: "she’s elderly trued everything they said on the c"

I assume the 'they' is Sky. What did they say?