My land line number is , I reported a fault on my line yesterday I explained that my hus

[Eileenbatchelor]

I reported a fault on my line yesterday which is connected to a care line, my husband is severely disabled and I am unable to receive or make outgoing calls on the landline or my mobile, I have had to call an ambulance twice in the last 3 weeks and explained to your colleague on the phone that it was an emergency to fix it due to my husbands care needs. Could you please deal with this problem as a matter of emergency. 

Moderator note: Removed phone number from title

[Mark39]

We're customers here, I'm afraid. It will be Openreach that investigates the fault and Sky will have passed the details to them.

[Daniel0210]

@Eileenbatchelor 

In view of your husband's care needs it could be worth considering registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/