Loss of Internet

[dmy24]

Thank you for re-escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – Thanks for chatting to us CJonG. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[CJonG]

Hello @Lisa-P1987 

I received the Master Microfilter and ADSL cable yesterday and installed them. No change unfortunately. Internet still dropping out when an incoming landline call is received.

Could I please escalate accordingly.

Many thanks

Chris.

[Mark39]

@CJonG you'll need to follow this up directly with Sky so that they can help you further. I've alerted them to your post so look out forvthe chat bubble as before, during today or tomorrow.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19]

Hi CJonG

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.