To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thank you.
Posted by a Superuser, not a Sky employee. Find out more
It looks like you didn't engage with the messaging service which was automatically closed after 48 hours. Best give Sky a call, as the messaging service isn't available again now until after the weekend.
Posted by a Superuser, not a Sky employee. Find out more
Nobody can do that @nick+1 because as @Mark39 said you didn't engage with the private chat that was sent to you on here as advised in the posts above when you first reported this issue.
If you want an update you will need to use another phone to call Sky.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
