Line cord error

[Elaine+1973]

Can't make or receive calls when trying to ring says line temporarily unavailable done all checks and all ok there was workmen in the area yesterday so not sure if they have done something.

[Daniel0210]

@Elaine+1973 

Does it say 'line cord error' as per your thread title or 'line temporarily unavailable' as per your post? 

[Elaine+1973]

It's says line cord error on the phone display and if you ring the number it say line temporarily unavailable

[Daniel0210]

@Elaine+1973 

To try to get you some help with this I’ve escalated your post to Sky and the Escalation Team may get in touch with you later. They can hopefully test the line and if need be arrange an Openreach engineer.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Elaine+1973]

Excellent thank you 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Elaine+1973.

[Addie15]

Update-We are closing this session now as this matter is under investigation as part of a known issue. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.