@Elaine+1973
This normally needs reporting to Sky so that Openreach can investigate and fix.
These are the current methods for contacting Sky, and some will be more appropriate than others …
🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or another Sky Talk landline. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.
All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.
🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.
🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).
🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
