Line busy on sky talk

[Billis]

We can call out but anyone calling line says busy ?. Done usual, reboot unplug cables back to input box etc ...help please ..

[Mark39]

@Billis welcome to this customer Community 🙂

If you've recently switched to Sky broadband/landline, I'd suggest first checking that your number hasn't changed. If you dial 17070 the recorded message will tell you the number assigned to your line.

If that's as it should be, what was your Sky activation date?

[Billis]

December 2024 We've never used a landline and just purchased a vtech VoIP phone 

[Mark39]

@Billis a VOIP phone won't work with a Sky landline, I'm afraid. You need a standard analogue phone.

Or sign up with an independent VOIP provider and connect a VOIP phone to one of your Sky Hub's ethernet ports.