Landline

[Allan45]

My landline hasn't been working for 4 weeks have phoned sky they told me I needed a new phone still not working they sent a newrouter still not working we have tried everything they are saying the fault is in the house and won't come out I just don't know what else to do I have a dialing tone and my house alarm is attached to the landline and that's OK please help

[Mark39]

Hi @Allan45 and welcome to this customer Community. By way of background information, ay I ask:

1. Do you have standard calls where the phone plugs into a wall socket, or Internet calls where your phone plugs into to your broadband Hub?
2. Are you new to Sky broadband/landline or has your landline service with Sky been working ok until 4 weeks ago?
3. Any recent changes to your broadband or landline service?

[Allan45]

It plugs into the back of the router we aren't new and have been using the line successfully till

about 3 weeks ago I've phoned them about 7 times each time they say will send an engineer only to get a e mail saying the problem is at your house we have literally tried everything and breing in our 70s we aren't so tech savvy as others we have had a new phone new router as they told us it was that we have no

Problem with the tv or wi fi the phone line is working as I am getting a dial tone but nobody can phone and we can't make calls it says this persons phone is currently unavailable please try later or send a text 

[Mark39]

@Allan45 are you using a cordless DECT phone with a base station that plugs into your broadband router? If so do you have a standard wired phone you can try?  Just trying to rule out potential problems within your home, as Sky are suggesting. Is your phone plugged in via a microfilter (it doesn't need one)?

Failing that, I can only, regrettably, suggest reporting it again. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.