Hi my parents cancelled their Sky account only to rejoin a few weeks later. I have got everything working again except their landline. I was assured that this would be the same as their old one on the old cooper landline not a WiFi dependent phone. The phone will not connect. I have tried in the wall and in the back of the router. They are very elderly and need their landline. I'm getting nowhere with customer service. Can anyone help please?
Posted by a Superuser, not a Sky employee. Find out more
@Katy3 when was their new service with Sky activated? Normally a new service is provisioned with Internet calls, where the phone plugs into the back of a broadband Hub.
Does the Hub have an LED on the front panel labelled 'Voice'? Or is it a white Hub?
Were your parents sent a replacement broadband Hub?
I am having the same trouble. Phone message from sky and a few wires posted to me. Followed instructions and now mainline does not work. We also need our home phone......
I am having the same trouble. Phone message from sky and a few wires posted to me. Followed instructions and now mainline does not work. We also need our home phone......
