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Discussion topic: Landline phone not working.

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This message was authored by Tenaye This message was authored by: Tenaye

Landline phone not working.

In  2018, my landline (house) phone stopped working, the fault was fixed, but a fault with identical symptoms has returned.


No dial tone, Can't ring out or receive calls, continous ringing tone to somebody ringing the housephone from an external phone.
Sky's "Help" system suggests ringing them... but with no landline that is very problematical.

The fault last time was a disconnected wire in one of the Openreach roadside junction box's, I speculate that this has re-occurred.

Any ideas how I can report the fault via internet, I have been trying for three days now via the Facebook page, but always get a standard "sorry, can't help you at the moment" message.

Thanks in anticipation.


 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Landline phone not working.

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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