Landline number

[Ronnie99]

I have rang the landline number sky gave me for my home but a message  says press 5 and we will put you through  to the operator 

[Daniel0210]

@Ronnie99 

When was your activation? 

If you dial 17070 from the landline phone and listen to the automated message does it

• provide the same number as being yours and
• state Sky is your provider? 

[Ronnie99]

I have rang the 17070 and it gave me the number

[Ronnie99]

Yes l have finally sorted it, thank you for your help.