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Discussion topic: Landline not working

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This message was authored by: Kelvink1

Landline not working

Landline phone not working , done all the usual checks

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This message was authored by: Chrisee

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Kelvink1 you need to reportvthe fault to Sky. 

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This message was authored by: Kelvink1

Re: Landline not working

Have tried many times, they don't do anything 

This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Kelvink1 wrote:

Have tried many times, they don't do anything 


@Kelvink1 

What have they said? Tgey pass any fault to Openreach for investigation and a fix. 


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This message was authored by: Mark39

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Kelvink1 bit short on any detail here. What's the background? New to Sky, or recently upgraded your broadband technology? Or has your Sky landline been working ok up to now? Black broadband Hub? Or white? Is your phone plugged into your broadband Hub? Or a wall socket?

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This message was authored by: Kelvink1

Re: Landline not working

Wall socket with 2 outlets, i for hub, 1for phone. Black box, had over 1 year, always been ok

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This message was authored by: Kelvink1

Re: Landline not working

Just say they will report each time

This message was authored by: Mark39

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

@Kelvink1 bit short on any detail here. What's the background? New to Sky, or recently upgraded your broadband technology? Or has your Sky landline been working ok up to now? Black broadband Hub? Or white? Is your phone plugged into your broadband Hub? Or a wall socket?


 

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This message was authored by: Kelvink1

Re: Landline not working

No dual wall socket one for phone one for broadband

This message was authored by: Mark39

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

Thanks for the detail. As you've reported it before and you're not getting anywhere, I'd suggest raising a complaint highlighting that you've reported it several times and it's still not fixed. Use the web-form option to complain.

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This message was authored by: Kelvink1

Re: Landline not working

Thanks 

This message was authored by: Mark39

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Kelvink1 sorry -  meant to include a link to the help  on complaints:  https://www.sky.com/help/articles/how-to-make-a-complaint

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