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Discussion topic: Landline not working

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This message was authored by Cliftonchick This message was authored by: Cliftonchick

Landline not working

Hi

 

I have a message on my phones to check phone line. The voice light isn't lit up on my sky hub. Can you help please? I have checked phones and all connections, rebooted the sky hub.

Thanks

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Cliftonchick  Can you please run through the phone-line help from the link below.

https://www.sky.com/help/articles/fix-phone-problems-start 



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Cliftonchick
Topic Author
This message was authored by Cliftonchick This message was authored by: Cliftonchick

Re: Landline not working

Hello

 

I have already gone through these checks

Thanks

This message was authored by Highlinder This message was authored by: Highlinder

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Cliftonchick  Has your broadband dropped at anytime recently, or was it just the drop in voice service that is causing this issue?



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Cliftonchick
Topic Author
This message was authored by Cliftonchick This message was authored by: Cliftonchick

Re: Landline not working

Hi

It's just the voice not working. Internet has been fine. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Cliftonchick I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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This message was authored by Addie15 This message was authored by: Addie15

Re: Landline not working

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Cliftonchick.

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Landline not working

Posted by a Sky employee

Update:

 

Spoke with @Cliftonchick and test found fault so booked external engineer

 

 

Thanks again for the escalation have a great evening.

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