Landline not working

[Alperton]

I have Sky phone and Broadband. The phone line has stopped working. I can't dial out. If anyone calls me, they get the engaged tone.  The Broadband also goes on and off.

It is difficult to contact Sky to explain the problem. Their info tells me to check the router which is not relevant if the phone line itself isn't working.

B. Anwar

[caesarome]

@Alperton 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Alperton]

Thank you very much to both for your helpful and quick replies. We have managed to speak to Sky on the phone and an engineer is coming today, 10 September, to look at the problem.

[Alperton]

The engineer came and resolved the problem. A new phone cable was installed to replace the old one.