Landline not working but internet is

[PaulCassidy]

My phone land line is completely dead while my internet is working. I've rung sky and they've checked my account and it says I haven't got any deals with them at all.

They said that I must have two accounts and the other one has the internet and landline package but it's got sky glass (which I haven't ordered) so they can't access to merge them. 

when I bought this package over the phone the man didn't have great English and added a tv package which I clearly said no to. He also spelt my name wrong and got my address wrong so I'm wondering if that's caused this. Please help.

paul

[Mark39]

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@PaulCassidy wrote:

My phone land line is completely dead while my internet is working.

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if you've got broadband, you'll also have a landline service - they're bundled together. Is your phone handset plugged into your broadband Hub?