Landline not working. Display gives No Line

[kittybiscuits]

Have tried a different phone on the line; still no dialling tone.  If I ring in, I get the ringing tone on the line, but not in the house

It was a bit intermittent for a few days and then just went dead

Older partner can't use mobile and relies on landline, so very grateful for any help

[caesarome]

@kittybiscuits 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to kittybiscuits.

[Greenfingers001]

Update:

Spoke with @kittybiscuits, external fault found, Openreach booked in.

Thanks again for the escalation @caesarome have a great afternoon 🙂