Discussion topic: Landline fault no phone service

This message was authored by: MrsSky · ‎26 Dec 2024

My landline is not working. I've had no service for 2 weeks. I reported the fault a few days ago and today received a text message from Sky saying the fault is fixed. The fault has not been fixed. Help please

This message was authored by: Daniel0210 · ‎26 Dec 2024

@MrsSky

You'll need to contact Sky again when the Contact Centre reopens. They, in turn, will notify Openreach.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎26 Dec 2024

@MrsSky wrote:

My landline is not working. I've had no service for 2 weeks. I reported the fault a few days ago and today received a text message from Sky saying the fault is fixed. The fault has not been fixed. Help please

Is your phone plugged into your broadband Hub? If so, try restarting your Hub by switching off at the plug for 30 seconds.

This message was authored by: MrsSky · ‎27 Dec 2024

This didn't help. 😩

This message was authored by: Mark39 · ‎27 Dec 2024

Looks like you'll have to speak to Sky again as previously advised, I'm afraid. We can ask their messaging team to contact you here so that you can do so via a private online chat, if you wish?

Discussion topic: Landline fault no phone service

Landline fault no phone service

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