22 Apr 2024 03:05 PM
22 Apr 2024 03:09 PM
Posted by a Superuser, not a Sky employee. Find out more
@jtay5560 wrote:
How do I claim compensation?
@jtay5560
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates from 01/04/24).
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