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Discussion topic: Landline disconnected
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This message was authored by: LeonRM
Message posted on 18 Sep 2023 08:23 PM
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Landline disconnected
We had a mini cut off with sky and phone, the broadband has reconnected but the phone is cut off. When I dial it im getting the number isn't recognised, why have I been disconnected
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This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Sep 2023 09:02 PM
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Re: Landline disconnected
It's probably a fault rather than a disconnection (why indeed would Sky disconnect you?). Try the connection test here and see if it detects a fault, even if your broadband is working ok now: https://www.sky.com/help/articles/broadband-diagnostic-start
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