Landline Incoming calls have a phone ringing in the background when answered and cant hear any voice. Outgoing calls have no dial tone so not possible. Have contacted Sky twice by mobile and been cut off after waiting several minutes each time despite the auto voice saying it will be answered within ten minutes. dreadful service - Get it sorted SKY. stop palming people off on automated Bots and speak to your customers.
To try to get your line checked I’ve escalated your post to Sky and the Escalation Team may get in touch with you later or tomorrow.
Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.
You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Update – Thanks for chatting to us djex99. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂
