Issue in Co. Wicklow, Ireland - 15 June 2026

[Marlu-Nyu]

If one is using Sky's VoIP for their phone, there is currently an issue in Co. Wicklow, Ireland that Sky are aware of and are working for a fix. It seems to be affecting Wicklow and surrounding areas. I'm in south west Dublin and the phone light on my router is orange.

I have 1GB fibre Internet with Sky. This is my Sky Q Hub log for reference with senstive date censored:

1970-O1-O1 00:00:22 syslog: [ 21.545000] eth0 (Ext switch port: 0) (Logical Port:  8 ) Link DOWN.
1970-O1-O1 00:00:26 syslog: [ 25.604000] eth0 (Ext switch port: 0) (Logical Port: 8 ) Link UP 1000 mbps full duplex
1970-O1-O1 00:00:41 syslog: [ 35.611000] Line 0: xDSL link down
1970-O1-O1 00:00:42 syslog: [ 41.625000] Line 0: xDSL link down
1970-O1-O1 00:00:42 syslog: [ 41.873000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
1970-O1-O1 00:00:49 syslog: Voice Configured
1970-O1-O1 00:00:55 syslog: Voice Initialized
1970-O1-O1 00:00:55 syslog: Voice Connecting
1970-O1-O1 00:00:57 syslog: [ 51.625000] Line 0: xDSL link down
1970-O1-O1 00:01:06 syslog: Voice Disconnected
1970-O1-O1 00:01:43 syslog: ppp0.1 - WAN link DOWN.
1970-O1-O1 00:01:43 syslog: DHCP lease expired from server. Connection DOWN.
1970-O1-O1 00:01:47 syslog: PPP server detected.
1970-O1-O1 00:01:47 syslog: PPP session established.
1970-O1-O1 00:01:47 syslog: PPP LCP UP.
1970-O1-O1 00:01:48 syslog: WAN link UP.
1970-O1-O1 00:01:48 syslog: Received valid IP address from server. Connection UP.
1970-O1-O1 00:01:53 syslog: ppp0.1 - WAN link UP.
1970-O1-O1 00:01:53 syslog: Received valid DHCP lease from server. Connection UP.
1970-O1-O1 00:02:00 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [<censored>]
1970-O1-O1 00:02:00 syslog: Send out NTP request to 0.ie.pool.ntp.org
2026-O6-15 11:34:14 syslog: Time has been set from 0.ie.pool.ntp.org
2026-O6-15 11:34:14 syslog: Received NTP Sync Reply from 0.ie.pool.ntp.org
2026-O6-15 11:34:24 syslog: WAN IPV6 UP
2026-O6-15 11:34:24 syslog: Voice IP Connection Up: <censored>
2026-O6-15 11:34:24 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [<censored>]
2026-O6-15 11:34:26 syslog: TR69: Connect to Production ACS
2026-O6-15 11:34:26 syslog: TR69: Connection to ACS Complete
2026-O6-15 11:34:28 syslog: Voice Configured
2026-O6-15 11:34:28 syslog: TR69: Close ACS Connection
2026-O6-15 11:34:32 syslog: Voice Initialized
2026-O6-15 11:34:32 syslog: Voice Connecting
2026-O6-15 11:34:32 syslog: Voice HARDENING
2026-O6-15 11:34:35 syslog: Voice Disconnected
2026-O6-15 11:34:38 syslog: Voice DeInitialized
2026-O6-15 11:34:41 syslog: Voice Configured
2026-O6-15 11:34:45 syslog: Voice Initialized
2026-O6-15 11:34:45 syslog: Voice Connecting
2026-O6-15 12:04:02 syslog: WAN IPV6 UP
2026-O6-15 12:21:53 syslog: TR69: Connect to Production ACS
2026-O6-15 12:21:53 syslog: TR69: Connection to ACS Complete
2026-O6-15 12:21:58 syslog: TR69: Close ACS Connection
2026-O6-15 12:34:02 syslog: WAN IPV6 UP
2026-O6-15 13:03:57 syslog: Administrator login successful from IP: <censored>.
2026-O6-15 13:04:02 syslog: WAN IPV6 UP

I've requested a chat with Sky to confirm this, and to ensure it's not just me. I'll update in the comments when available. 

[Marlu-Nyu]

I contacted Sky via the chat and they got me to check all the cables and take photos of the router and the ONT (white) box on the wall. They wanted me to do a reset, but I declined as many people use the broadband with different devices in my home and I wasn't willing to update them all.

They said:
"I've checked with the broadband backend team, and it appears that many customers in your locality are experiencing issues with Sky Talk not working. I can see that the team is working on this to get it fixed."

[Marlu-Nyu]

As of around 20:00, the orange light for the phone connection on the router turned back to green. Seems to be resolved.