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Discussion topic: Internet calls

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This message was authored by: Dany6

Message posted on ‎21 Jul 2026 10:42 AM

Internet calls

I have plugged a phone into the back of my router for Internet calls but the line is just dead. I have superfast boardband
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This message was authored by: caesarome

Message posted on ‎21 Jul 2026 10:55 AM

Re: Internet calls

Posted by a Superuser, not a Sky employee. Find out more

@Dany6 

When was your Sky broadband activated as it can take up to 24 hours for the phone to start working.

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Message posted on ‎25 Jul 2026 10:36 AM

Re: Internet calls

About 10 years ago 

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This message was authored by: GD1

Message posted on ‎25 Jul 2026 10:42 AM

Re: Internet calls

Posted by a Superuser, not a Sky employee. Find out more

@Dany6  Have you been told you've been switched to internet calls?  Is the Voice light in the hub illuminated?

 

If you plug your phone back in to the master socket does it still work?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Message posted on ‎25 Jul 2026 04:56 PM

Re: Internet calls

No I haven't been told I have got internet calls and no the green light is not on my hub, but if I plug my phone into the BT mastersocket, it works, thanks.

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Message posted on ‎25 Jul 2026 04:59 PM

Re: Internet calls

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@Dany6 you haven't yet been switched over to Internet calls, then. Keep your phone plugged into your master socket until Sky notify you.

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Message posted on ‎26 Jul 2026 10:31 AM

Re: Internet calls

OK thanks 

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Message posted on ‎27 Jul 2026 10:52 AM

Re: Internet calls

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@Dany6 

 

For information, national PSTN (analogue voice service) is currently scheduled for switch-off at the end of January 2027.

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