Interference on phone line

[vanmunchen]

I have severe interference (crackling) constantly on my phone.  I've changed the phone and the interference is still there. I get the interence even when I remove the ADSL connection and only connect the phone to the telephone socket. On Sky Help I just go round and round in circles with no one to speak to.  A couple of months ago I kept losing the internet but Sky sent me a new router and since then I have no problems accessing the internet. 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[vanmunchen]

Thank you but I've had no response to my message and the chat bubble has now disappeared.

[GD1]

@vanmunchen  I've re-escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Daniel0210]

@GD1 

The Escalation process is paused at the moment due to a technical issue.

@vanmunchen 

It may be quicker to call Sky from a mobile if you're able to. 

[Lisa-P1987]

Thank you for escalating this. We have sent vanmunchen an invite to chat 🙂 

[Addie15]

Update-There has been no response to the invite from vanmunchen. We are now closing this invite. Please don't hesitate to reach out if you still need help. Thank you.