I've now had 2 letters about the exchange upgrade to our area and offering a free upgrade. However, when I follow the instructions in the letter I'm getting charged extra for my "free upgrade". I phoned sky and got some poor bloke in a call centre who said that I can't upgrade until the 27th June. If this is correct, then why don't either of the letters state this? What's the point in instructing customers to take a specific course of action, if that action is unavailable. Do better Sky.
