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Message posted on ‎15 Oct 2026 04:46 PM

House phone disconnected

Our house phone has been disconnected by the engineer fitting our sky hub. We were not told this would happen. If we buy new phones, they cannot contact to the hub as all ports are being used. What do we do?

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Avatar for Mark39
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This message was authored by: Mark39 Answer

Message posted on ‎15 Oct 2026 04:58 PM

Re: House phone disconnected

Posted by a Superuser, not a Sky employee. Find out more

@TAH there's a dedicated phone socket at the rear panel of the Hub. That's where your house phone needs to be plugged in.

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Avatar for Mark39
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This message was authored by: Mark39 Answer

Message posted on ‎15 Oct 2026 04:58 PM

Re: House phone disconnected

Posted by a Superuser, not a Sky employee. Find out more

@TAH there's a dedicated phone socket at the rear panel of the Hub. That's where your house phone needs to be plugged in.

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Message posted on ‎15 Oct 2026 05:41 PM

Re: House phone disconnected

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@TAH 

Your duplicate thread has been removed. The question you asked has already been posted above. 


▪️I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on ‎15 Oct 2026 06:09 PM

Re: House phone disconnected

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@TAH 

 

To have multiple handsets, the usual solution is to plug a DECT base station into the internet router.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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