Discussion topic: Help needed on behalf of parents
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 29 Apr 2023 04:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Help needed on behalf of parents
How can I speak to someone from sky regarding a problem on my elderly parents landline, they are both hard of hearing and are struggling to report it themselves so I would like to do this on their behalf
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 29 Apr 2023 04:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Help needed on behalf of parents
If you have access this online account for their services then see if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 29 Apr 2023 04:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Help needed on behalf of parents
Their best option is to register with the Accessibility team, who have additional contact options for the hard of hearing.
I don't think the customer service,centres would be able to help you, as they have to speak to the accountholder in order to pass security.
https://www.skyaccessibility.sky/
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page